Drop Box FAQs -
[File Upload Drop Box] [How to get started] [Printing Agreement] [Production Specs]

Q. I keep getting a system-busy error. Why does this happen?
Our system utilizes a distributed architecture consisting of hundreds of servers. Your download link won't work If the server that your file is stored on is "down" or unavailable due to technical problems.

You can try clicking the reload button to refresh the page and try again. We attempt to resolve these issues as quickly as possible.

Q. My upload continually freezes or fails. Why does this happen?
Please click the reload button in your browser several times until you are directed to another server. Additionally, empty your browser cache and make sure you have disabled any firewalls installed on your computer. You may also consider trying a secondary browser such as Firefox 2.0 which can be downloaded for free at http://www.mozilla.org/firefox/

If the issue still persists, please contact us with the following information:
1. At what point are you unable to upload the file?
2. Do you receive any error messages?
3. What browser and OS are you using?
4. Some browsers, such as Firefox, will tell you what server you are uploading up to. You should see something in the status bar that says "ftf-123" or something along those lines. If you see this information, please include it in your email to help us troubleshoot.

Q. I need to upload big files - how do I create a zip file on Mac?
You can create ZIP compressed files from within Mac OS X(which will shrink the file size - smaller file sizes mean faster file transfers). To create a compressed file; either hold down the Control key and click on the file or folder and choose Create Archive.

Q. I'm using Mac OS 9 and IE 5 and I can't upload a file. What's going on?
We currently do not support IE 5 on Mac OS 9. Microsoft has discontinued support for IE 5 on Mac OS 9. Apple has also ended support for Mac OS 9.

Q. What browsers do you support for the Mac?
We support Safari versions that come after 10.4.6 and versions of Firefox after 1.5..

Q. Why is my file blocked?
This can happen for several reasons:

1. The file has been transferred more than the allotted times.
2. The file has been manually removed by the sender or a recipient using this page.
3. The file violates the Terms of Service, which prohibits the uploading of obscene, illegal, or copyrighted material.

Q. What is the maximum file size that can be sent via our Drop Box?
Maximum file size 2 GB

Q. I need to speak to a representative about file transfer. Who do I contact?
If you have any concerns or questions please contact us toll free (800) 818-6189 or email us at mgprinting@mauigiclee.com or marketing@mauigiclee.com.

[File Upload Drop Box] [How to get started] [Printing Agreement] [Production Specs]